Make sure to check our tips page, too.
If your device is discovered correctly, it will appear within iTunes' navigation pane:
Click on "Remote for iTunes" to enter your 4-digit code and complete connecting.
If "Remote for iTunes" does not appear within iTunes' navigation pane, your router may be blocking multicast DNS. Consult your router documentation to unblock multicast DNS before proceeding.
Your device needs to be connected to the same network as iTunes. This is usually via Wi-Fi.
If it isn't, connect using your device's wireless settings.
If your Mac or PC is connected to your network via both wired and wireless, iTunes may not detect your device. Disconnect one of them and try again.
In iTunes preferences, check under the Devices tab that iTunes looks for iPod touch, iPhone and iPad Remotes.
Sometimes iTunes gets confused. Restart iTunes on your Mac or PC and try again.
If you have a firewall in your router, make sure that TCP port 3689 and UDP port 5353 are open.
Do the same on your Mac or PC using the following instructions:
If you're running Mac OSX 10.5, just make sure the firewall is not set to "Allow only essential services" as described here.
Sometimes remotes conflict with each other. Uninstall others to see if that does the trick.
Restart your PC or Mac to try and clear things up.
If your iTunes Mac or PC has recently gotten a new IP address, you will have to reestablish your connection:
If nothing worked, some other network configuration is preventing connection. Check our tips page for additional information. Check back here in the future for more troubleshooting options.
Remote for iTunes requests Android permission READ_PHONE_STATE solely to pause iTunes audio when a phone call is received.
Enjoy worry-free operation by using the officially supported Hyperfine Remote for iTunes.
Stand by while you are redirected to the latest full-featured release.