Tips and information

Check out these useful tips for getting the most out of Remote for iTunes.

Controlling playback

  • Remote for iTunes looks slightly different when you run it on a tablet versus on a phone device. On a tablet, the library view and player view are visible at the same time, with controls like play/pause, shuffle, repeat, and play next/previous clearly available on the player view in the right pane. On a phone or smaller device, the player view is collapsed at the bottom of the screen. You can expand the player view by flicking upward on the bar at the bottom of the screen. When the player view is collapsed, you can also pause or continue playback by tapping on the play or pause button on the lower right.
  • When the player view is fully visible, you can adjust volume using the slider control at the top of the player view. Tap on the speaker button at the top right to adjust individual AirPlay speaker volume levels. You can find controls for shuffle, previous track, play/pause, next track, and repeat toward the bottom of the screen. You can tap on the menu button near the cover art to get additional options regarding the current track. Tap on the ratings stars to change the rating for the current track. Drag the track progress bar to jump to a new position within the playback of your track.
  • On a phone device, you can collapse the player view by flicking downward on the cover art, or simply tapping on the music button (shown as a treble clef) at the upper left. On tablets, the player view is always fully visible.
  • You can also control volume by using the volume rocker on your device.

Controlling your library

  • The library view contains tabs for several iTunes categories. To switch between tabs, either tap directly on the tab you want, or flick left or right in the list below. You can also flick left or right on the tab bar to scroll additional tabs into view.
  • Each list item in the library view contains a menu button with three vertical dots. Tap on the menu button to get additional options for each item in the list.
  • Search your iTunes library by tapping on the menu button marked by three vertical dots at the top right of the screen, and then select the Search option.
  • When you tap on an item in a list, you may be presented with a new list or view. To return to the previous view, tap your device's Back button, or tap the upper left portion of the title bar.

Your connection

  • Wifi must be enabled on your Android device and properly configured for your local network. You cannot connect to iTunes over 3G. Your device and your iTunes computer must be on the same local area network. Your router and firewalls must be properly configured to allow both multicast traffic (on port 5353) and communication between your device and iTunes (typically on port 3689). If "Remote for iTunes" does not appear within iTunes during device pairing, look to see if your router supports multicast DNS calls.
  • Connecting to iTunes is simple. Just start Remote for iTunes and you'll be presented with a code to enter in iTunes. If iTunes doesn't show Remote for iTunes, or if the code is rejected, cancel by hitting the device's back button and try again. See our Help page for more information. In general, if you're able to see Remote for iTunes listed under Devices in iTunes, you should be able to get a connection. You may need to try more than once, and you may need to restart your device, iTunes, and/or your iTunes computer.
  • You can add additional iTunes connections through the settings page. Just tap on the menu control at the top right of the screen, select Settings, and then tap on the Add connection button. You can remove old connection references in the settings page by tapping and holding on the connection you want to remove. The Settings page lists your connections by iTunes library name, wifi network SSID, and computer name.
  • If you find you are having to re-pair your device with iTunes constantly, the cause is most likely due to your device not supporting inbound multicast calls. Several types of HTC phones have had this issue in the past. Without inbound multicast support, Remote for iTunes cannot automatically adjust a connection to an iTunes library in case the iTunes computer's IP address changes. For devices lacking inbound multicast support, any change in the iTunes computer's IP address will necessitate re-pairing Remote for iTunes with that computer. If this is happening for you, consider configuring your iTunes computer to use a fixed IP address. It would also be helpful if you contacted your phone manufacturer to complain about their crippling the Android OS with their lack of support for multicast.
  • As long as the Remote for iTunes service is running, it will attempt automatically to reconnect if it should lose its connection to iTunes.
  • Prefer to keep your wifi from sleeping when your device's screen is turned off? You can change your system wifi settings by tapping on the Android Settings application, selecting wifi, tapping on the Menu button, and choosing Advanced. Look for the option referring to keeping wifi on during sleep.
  • For connection/firewall/configuration issues, see http://support.apple.com/kb/TS1741. Remote for iTunes has the same requirements as the iPhone/iPod application.
  • Don't forget that your router is a key part of your connection. Rebooting the router as a last resort to unfathomable problems can often be the solution.
  • Many routers support multiple simultaneous wireless protocols. This can sometimes interfere with the process of pairing your device with iTunes, such as if your iTunes computer connects over, say, 802.11a while your phone connects over 802.11n. In order to pair the device, you may need to temporarily restrict protocol support on your router, and then restore your router settings after you have successfully paired. This is not an issue, of course, if your iTunes computer is connected to the network via a wired/ethernet connection.
  • If after reviewing these tips you are still having difficulties resolving connection issues, your best bet is to search through Apple's forum pages to review solutions that Apple Remote users have found to their problems. Remember that Remote for iTunes is one component in a long chain of software and hardware dependencies, including your router, your iTunes computer, iTunes itself, and your Android device. The solution to a connection problem is most often found somewhere upstream in this dependency chain, and may require some sleuthing.

Other tips

  • "It stopped working!" We see this comment from time to time in our Market listing reviews. We test Hyperfine Remote for iTunes extensively before every update, and after the update we watch the comment thread to see if perhaps we missed something in our testing. Because of the way Hyperfine Remote for iTunes works and the way it is written, we know that any problem we've inadvertently introduced will affect many thousands of users, if not all of our users. If you're having a problem, especially after an update, it's worth looking at our Market comment thread to see if others are experiencing it. If so, you should see lots of comments. If not, the problem is most likely due to something local to your configuration. This strategy for resolving problems applies to most of the applications you download from Google Play Store.

    So why do we occasionally get the "It stopped working" complaint? It's important to remember that Hyperfine Remote for iTunes is one component in a cooperative chain of software and hardware, the most important of which is iTunes. iTunes is not just a music player; it's a server. Any server which stops cooperating is going to reflect poorly on the clients that try to communicate with it. We know through thousands of hours of iTunes usage that the iTunes server does not run forever without problems. Occasionally, it needs to be restarted, and especially on a Mac, the iTunes computer needs to be rebooted. Once the iTunes server is restarted, communications problems with clients such as Hyperfine Remote for iTunes tend to resolve themselves. The "It stopped working" comment indicates to us not that there's a problem with Hyperfine Remote for iTunes, but that the customer probably just needs to reboot their computer.

    Similarly, routers need to be rebooted from time to time. Call your ISP for assistance when you've lost internet connectivity and the first thing they'll have you do is reboot your router. They will even suggest you do this every month or so in order to avoid problems. The reason is the same for the iTunes server. Software often needs to be reset.

    Consider the full pipeline of hardware and software when you find a connection problem with using Hyperfine Remote for iTunes, read these tips, and review what might have changed in your network configuration. Reboot your iTunes computer, reboot your router, and reboot your Android device before giving up on the problem. Finally, send us email if you're completely stumped so that we can point you to the most likely cause. We cannot help you if all you do is leave a product review comment, since we have no way of knowing who you are.

  • While it is easy to set up Remote for iTunes, some users have difficulty. Most of the problems we get reported to us turn out to be issues with the user's wifi network. Remote for iTunes depends on wifi connectivity, so any issues in reliability of a user's wifi network (deadspots, firewall issues, security configurations, routers in need of rebooting, etc.) will result in Remote for iTunes having problems in connecting. Please note that we cannot assist users in diagnosing their wifi connectivity issues. We update this page as new diagnostics and solutions come to us and is the best and latest source of what we know and can suggest. We generally redirect email queries to us regarding connectivity issues to this page.
  • Apple TV and other DAAP/DACP servers are not supported. While many users report success in using Remote for iTunes with their Apple TV configuration, we do not actively test it in-house and therefore cannot support it. We encourage Apple TV users to take advantage of Google Play Store trial period to see if Remote for iTunes is a good solution for their configuration.
  • Remote for iTunes is not designed to play iTunes music through your Android device's speakers or headset.
  • Remote for iTunes is tested against the latest version of iTunes. Earlier versions of iTunes are not supported.