Check out these useful tips for getting the most out of Remote for iTunes.
"It stopped working!" We see this comment from time to time in our Market listing reviews. We test Hyperfine Remote for iTunes extensively before every update, and after the update we watch the comment thread to see if perhaps we missed something in our testing. Because of the way Hyperfine Remote for iTunes works and the way it is written, we know that any problem we've inadvertently introduced will affect many thousands of users, if not all of our users. If you're having a problem, especially after an update, it's worth looking at our Market comment thread to see if others are experiencing it. If so, you should see lots of comments. If not, the problem is most likely due to something local to your configuration. This strategy for resolving problems applies to most of the applications you download from Google Play Store.
So why do we occasionally get the "It stopped working" complaint? It's important to remember that Hyperfine Remote for iTunes is one component in a cooperative chain of software and hardware, the most important of which is iTunes. iTunes is not just a music player; it's a server. Any server which stops cooperating is going to reflect poorly on the clients that try to communicate with it. We know through thousands of hours of iTunes usage that the iTunes server does not run forever without problems. Occasionally, it needs to be restarted, and especially on a Mac, the iTunes computer needs to be rebooted. Once the iTunes server is restarted, communications problems with clients such as Hyperfine Remote for iTunes tend to resolve themselves. The "It stopped working" comment indicates to us not that there's a problem with Hyperfine Remote for iTunes, but that the customer probably just needs to reboot their computer.
Similarly, routers need to be rebooted from time to time. Call your ISP for assistance when you've lost internet connectivity and the first thing they'll have you do is reboot your router. They will even suggest you do this every month or so in order to avoid problems. The reason is the same for the iTunes server. Software often needs to be reset.
Consider the full pipeline of hardware and software when you find a connection problem with using Hyperfine Remote for iTunes, read these tips, and review what might have changed in your network configuration. Reboot your iTunes computer, reboot your router, and reboot your Android device before giving up on the problem. Finally, send us email if you're completely stumped so that we can point you to the most likely cause. We cannot help you if all you do is leave a product review comment, since we have no way of knowing who you are.